My family member or friend is unable to speak, can you advise me as what to do?

Unfortunately no, Touch Voice is not a medical provider, we can not provide medical advice. Any support we provide is technical only in relation to the proper functioning of our apps. Also NO MEDICAL PROMISE IS BEING MADE ABOUT THE USEFULNESS OR APPROPRIATENESS OF THESE APPS FOR SPECIFIC MEDICAL CASES AND SPECIFIC INDIVIDUALS.

I purchased the original version and there is no sound?

The original version sometimes requires a complete shutdown after installation to work.  This means you must completely "power of the device" and reboot it.  That should solve the problem, and it shouldn't be required ever again.

I purchase the Web App Touch Voice Gold thru my PayPal account and the app didn't download?  Where is the app?

The Touch Voice Gold "Web App" is a app which runs inside of a browser like Chrome.  Most computers, laptops, tablets and pads have a browser and therefore it can run on them all.  The requirements are that a free browser such as Chrome be installed on the device, you can download them from the app stores (Google Chrome full version recommended, since it has speech synthesis capabilities embeded).
You will have received an email (two of them) sent to your PayPal associated email address on the date of purchase.  Inside these emails you will find a ID and computer generated password.
Use these in you browser to login.  Save the password automatically (this is recommended) so you will not have to type it in each time and you are set.
The password is not changeable and we do not provide reset services.  Saving the password will not compromise security on your computer for any other applications.

Login here (inside chrome browser with login ID and Password sent in PayPal email):

https://touch-voice.com/uc/user

Are other languages available besides English for Touch Voice?

Yes.  Spanish.  At this time no other languages are being produced for Touch Voice Gold, but that could change over time.  Contact us with your requested language.

Is it possible to use your app offline?

Complete Answer: No,For all versions other than original Touch Voice and Touch Voice (Plus) a wi-fi access or data plan is required.  Internet Access is required, however it is understood it may not always be available.  Some tablets can be purchased with a broadband carrier (a data plan) which will resolve this connectivity issue with a small cost monthly.  Also, there is a home service on Comcast Xfinity which allows access to wi-fi hot spots in many areas of the US and there may be other services available in other countries.  There are always Internet Cafes and it is recommended to have home wi-fi available in the home.

I need help installing and setting up the app?

Unfortunately in order to keep costs down we do not provide support or phone services beyond simple email.  If you need help installing the app we can not provide it, I suggest asking for help from someone who understands this.

I would like a refund.

Refunds are provided within 90 days of purchase for whatever reason. Those after 90 days will not be refunded.  But first we must know which version of Touch Voice you purchased.  There are five different versions now on various computer types.

Type (of Touch Voice App):

A.  Apple App iOS Original  (CONTACT Apple for refund, Apple controls this)

B.  Apple App iOS Gold AAC version  (CONTACT Apple for refund, Apple controls this)

C.  Android Google App Touch Voice Gold OR THE Touch Voice + [Plus]  (CONTACT me for refund, email receipt proof of purchase required with Order Number.)

D.  Web App using Chrome browser purchase via PayPAL.  (CONTACT me for refund, email receipt proof of purchase required.)

Also state please:

English Version or Spanish Version